We help mobile games turn in-app moments into real conversations and lasting player relationships. We're looking for a Player Engagement Specialist to own the day-to-day engagement for our games — equally comfortable writing to a player and reading a retention chart.
You'll own player engagement for your assigned games, growing your scope over time: running the AI chatbots, talking to players when it counts, planning campaigns and automations that lift retention and LTV, and reporting results back to each studio.
A hands-on, generalist role — with real ownership of the games you run.
What you'll do
AI & conversations
- Operate & improve the AI chatbots — monitor their conversations, tune them through configuration and prompt engineering, and build new specialized bots as games need them.
- Engage players directly when it matters — high-value players and any conversation the bot can't handle — personally and with care.
Growth
- Plan and run messaging campaigns & broadcasts to lift LTV, retention, and playtime — then read the results and sharpen the next round. A/B testing is a big plus.
- Design, configure, and monitor automations across the system toward the same goals.
In-game ops
- Take action on the game backend — look up player data, adjust a player's configuration, grant rewards, and help players who are stuck. Handled with care and within agreed guardrails.
Onboarding
- Help onboard each new game — build the engagement plan and run the platform setup/integration work alongside the studio's dev team.
- Keep the knowledge base accurate and growing for every game you run.
Reporting & product
- Prepare a monthly report on engagement and player feedback for each studio — and escalate anything that needs action now.
- Spot and share ideas to make the platform better.
What we're looking for
Must have
- Clear, warm written communication — you write player-facing messages that feel human, not like ads, and talk to studio clients with confidence.
- Technically comfortable — at home in dashboards, configs, and APIs; able to hold a setup/integration conversation with a client's developers.
- Data-minded — you form a hypothesis, measure it, and iterate; comfortable reading funnels and retention.
- Curious about AI chatbots & prompt writing — or a fast learner eager to get there.
- Organized & reliable — you own outcomes for the games you run, and you're careful with live player data.
- Fluent in English, written and spoken.
Nice to have
- Mobile-gaming or LiveOps background — or a genuine gamer's read on what players want.
- Hands-on A/B testing experience.
- CRM / lifecycle / conversational-marketing experience.
- Comfort with prompt engineering for LLM chatbots.
You don't need every "nice to have." Our platform, knowledge-base process, and A/B tooling are things we'll teach you.
The setup
Type
Part-time / flexible, to start — with scope that grows over time.
Hours
~15–20 hrs/week to begin with.
Availability
We value light responsiveness across the week rather than fixed shifts — most days are quick check-ins, and busy moments (events, launches) need a bit more while quiet ones need less. We'll agree on response windows together.
Compensation
Flexible — depending on experience.